Augmented Reality (AR) overlays digital information onto the user's physical world. Compared to past years, augmented reality has now been widely known and is used even among consumers urging several businesses to try out the possibilities and scope of AR in their business.

With COVID-19 Pandemic, many countries have implemented various forms of lockdown which have seriously impacted almost all businesses. Also, there has been a huge upsurge in the use of digital technologies in shopping and retail, education sector, remote working, health as well as in the entertainment sector. This is where the importance of your business being digital-ready comes.

AR Remote Assistant: Application Spheres

Experts from different countries and continents install one app and exchange data while discussing the process. The new allows people to work with anything from a 3D building plan to a complex drilling rig. The areas of AR-based remote assistance application are broad:

● Retail & Services.
● Technical Support;
● Invoice Confirmation, & Contracting;
● Consulting Operations of Devices.
● Teaching & Virtual Training.

There is a range of case studies to take into consideration. The AR-based remote assistant is widely used in retail, manufacturing, and other spheres.

Prominent Benefits of AR in Remote Assistance for Industries

This augmented reality has imprinted its mark on the modern era of technology by boosting industries worldwide, from increasing productivity to driving operational efficiency. It has mitigated numerous shortcomings developing from human errors. Some remote assistance tasks that AR fulfills, but are not limited to, are:


Industries such as manufacturing often face machine breakdowns, which require technical assistance, or sometimes, a whole team to fix them, depending upon the degree of repair. It may happen that the industry expert is unavailable at that duration, causing serious downtime and the company's reputation. This issue can be solved effortlessly through AR, where the specialist can demonstrate repairing from remote locations to the team. With AR, the team can also utilize digital manuals to repair machines.


Preventive maintenance, operative maintenance and corrective maintenance can be effortlessly executed through AR. Complex problems can have a faster diagnosis and solution deployment by field experts, reducing downtime and saving money and company costs. Through AR, the maintenance team can visualize detailed procedures for intricate machines they are unfamiliar with, conduct service inspections through instructions and execute operator assembly through remote demonstration.

Customer Service

Companies are reaping AR and utilizing its applications to enhance customer experience and customer services. Tools such as Microsoft Dynamics 365 Remote Assist are changing the reality of how users can benefit from remote assistance without the availability of customer services beside them. Saving travel time and cost, now customer service providers can utilize AR tools to inspect the problem in high-speed resolutions and provide the necessary instructions to them. Customers can share their real-time views with experts and rectify the issues seamlessly. This technology has helped Microsoft to garner over a 138% of ROI.


Upskilling your employees with the latest advancement in technologies can put them miles ahead of the current times. AR enables an immersive training platform where employees get out of their restricted domains and learn to tackle a wide array of challenges, be it with machines or medical assistance. Companies can facilitate these services to upskill their employees and reduce any onboarding costs or time in the future.

Concluding Lines

In this challenging scenario, Augmented Reality has shown the capability of bringing disruptive changes. AR-powered remote assistance solutions will revolutionize the way we interact with machines and engage with customers to give them necessary support as and when necessary.