This question is designed to evaluate your readiness to work in a citizen-oriented position. Your answer should be positive and detailed, explaining why you could see yourself in this kind of role.
Example: “I’ve always been a people person. It’s one of the aspects of government that I find most appealing. As I have held multiple customer service positions in previous jobs, I have developed a set of skills that are specific to communicating with customers to find the best solutions while keeping them calm and making sure they feel valued.”