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About Madison Logic Jobs 2022

Posted : 12-04-2022 Ends : Ongoing
Department : Madison Logic
Opportunity : Director / Sr. Director of Client Success
Job Type : USA Government Jobs
Location : Jobs In Texas
Salary/Payout : £ 166,122.00 yearly

Madison Logic Jobs 2022Description

About Madison Logic:
Our team is reshaping B2B and having fun in the process! As a truly global company, we take pride in the diverse backgrounds of our team. When joining Madison Logic, you are committing to giving 100% and always striving for more. Work with & learn from an incredible group of people who care about your success as much as they care about their own. Our team is at the heart of what we do and our success starts with you!
Remote work note: Please refer to the job posting detail to determine what (if any) remote work options apply to the specific job advertised. Not all positions are available in all countries/regions. Where applicableremote work must be conducted from your home office located in a jurisdiction in which Madison Logic has the right to operate. requires availability and responsiveness on a full-time basis from a distraction free environment with access to high-speed internet. Please inquire for more details.
* United Kingdom: Remote Work is available to all applicants residing & authorized to work in the UK
* United States: Remote Work is available to applicants who reside in, and are authorized to work from, the following states: Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Massachusetts, New York, Oregon, Texas, Utah, Virginia, Washington State.
* Singapore: Remote Work is available to all applicants residing & authorized to work in Singapore
About the Role:
Madison Logic is seeking a Director of Client Success in our US office to oversee the on-boarding and support of client-specific account-based marketing campaigns in lead generation and display . This role directly influences our ability to deliver the best ROI to our B2B clients by not only creating and managing processes and tools, but also by providing leadership and guidance to our growing team.

What You’ll Do:

    • Oversee Customer Onboarding and Customer Success functions across the US team
    • Manage 2 Managers (Customer Success, Account ) with 30-40 indirect reports providing leadership and mentorship, and serving as an escalation point of contact.
    • Work closely with the team managers and SVP, Client Success & Campaign Ops to define the processes, goals, and tasks of the aforementioned teams.
    • Work closely with the head of Campaign Operations to ensure effective optimization and delivery adjustments to improve campaign performance.
    • Establish Key Performance Indicators (KPIs) to measure the productivity of Customer Success and Customer Onboarding Teams. Define reporting periods, formats, and levels of analytics.
    • Work behind the scenes to provide guidance, solve problems, mediate disputes, and proactively manage issues before they require escalation.
    • Proactively implement issue-prevention processes. Support escalations and minimize errors rates. Influence and reach amicable and successful solutions with internal and external stakeholders.
    • Define clear Quality Control (QC) processes from setup to onboarding through effective prioritization, scheduling and proactive provisioning of data, findings, observations, and actionable items.
    • Confidently lead, motivate and influence the team in a fast-paced, multitasking environment.

About You | Basic Requirements:

    • 10+ years of experience in Account Management or Client Services in an AdTech or Martech environment.
    • 5+ years’ experience managing and mentoring teams
    • MUST be willing to get your hands dirty as this role is hands-on in the day to day.

About You |Additional Characteristics:

    • Persuasive verbal and written communication skills, including the ability to communicate complex issues with precision and effectiveness across all levels and functions
    • Strong analytical and financial skills anchored by natural, common sense thinking
    • Exceptional multi-tasking and prioritization skills
    • Strong project management, planning, and organizational skills with the ability to lead multiple projects in a fast-paced, dynamic environment
    • High EQ and collaborative attitude
Pay Transparency:
We are committed to paying our team equitably for their work, commensurate with their individual skills and experience.  Salary Range and additional compensation, including discretionary bonuses and incentive pay, are determined by a rigorous review process taking into account the experience, education, certifications and skills required for the specific role, equity with similarly situated team members, as well as employer-verified region-specific market data provided by an independent 3rd party partner.
We will provide more information about our perks & benefits upon request.
Who We Are:
 Our Vision: We empower B2B organizations globally to convert their best accounts faster
 Our Values: #TEAM     #OWNIT    #RESPECT     #EXCEL     #EMPOWER
Our Commitment to Diversity & Inclusion:
Madison Logic is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of sex, race, color, religion, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status.

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