Unit Head Customer Service

MCB Bank Limited

MCB Bank Limited


MCB Bank Limited


Lahore, Pakistan

Date Posted

June 3, 2021


Banking / Financial Services Jobs in Pakistan

Job Type


Education Requirement Bachelors/Masters
Career Level Mid Level
Experience 2-3 Years
Base Salary Competitive Salary
Street address Lahore



MCB Bank Limited is in search of candidates to fill a number of vacancies. Please apply for any one of many under vacancies (kindly apply for one emptiness solely) that most closely fits your profile;


 Ability to develop and modify processes viewing the longer term wants of consumers whereas reworking processes via digital innovation.
 Forecast buyer conduct and gathering market intelligence via shock visits and buyer suggestions by direct assembly.
 Taking possession of buyer points and following downside via decision
 To act as catalyst in main coordination amongst varied capabilities.
 To guarantee all buyer complaints are closed inside the TAT.
 Maintain detailed MIS of all buyer complaints, motion taken and outcomes of spot examine.
 To guarantee all course of and insurance policies are consistent with rules.
 Ensure that customer support employees is absolutely educated to deal with the shopper queries


Required Skills

Client-Facing Skills, Customer Queries, Customer Care, Customer Service, Problem Solving Aptitude, Forecasting, Leadership Skills,