Specialist, People Services (One-Year Contractual Role)

S&P Global Market Intelligence

S&P Global Market Intelligence


S&P Global Market Intelligence


Islamabad, Pakistan

Date Posted

September 20, 2021


Information Technology Jobs in Pakistan

Job Type


Education Requirement Bachelors/Masters
Career Level Mid Level
Experience 2-3 Years
Base Salary Competitive Salary
Street address Islamabad


Job Title: Specialist, People Services

Location: Islamabad, Pakistan

The Impact

The People Services Specialist role supports People Services team to respond to employee queries as submitted through Tiers 0 & 1. As part of the Global People Services team, the Specialist will provide general process expertise and domain knowledge, promote the effective utilization of HR self-service technologies and support a culture of continuous improvement

What’s in for you?

Be critically part of a pioneering HR Services Center in the PH office, supporting the APAC and EMEA regions
Become an essential talent in a global organization that enables the workplace of the future


Transacting in HR Systems to resolve basic to complex escalations within agreed SLA’s
Escalating/ Partnering unresolved issues with Tier 2/Tier 3 stakeholders (HRIS &/or CoE teams)
Support HR operational activities and managing employee data spanning employee lifecycle events
Maintaining regional standards and standardization in alignment with Global HR processes
Adheres to the scheduled shift and break schedule patterns to ensure proper coverage
Focuses on the overall Employee Experience, driving Employee Satisfaction by providing accurate and timely resolution
Participates on process improvement initiatives and provides query support for change projects
Supporting Line Manager and/or People function with additional activities and projects as warranted by business needs in line with global People function strategy

What we’re looking for?

2-5 years’ relevant experience in HR Shared Services, providing Tier 1 support
Analytical and reporting capabilities (Microsoft Office Suite: Excel and Powerpoint)
Experience navigating HR Data systems (preferably Workday)
Strong written and verbal communication skills
Proven ability to apply discretion and maintain confidentiality
Ability to multi-task and maintain attention to detail
Time management and organizational skills


Relevant 2-5 years of experience providing HR Support, preferably on a Global scale or APAC and EMEA operations. Prior experience working on a similar function is an advantage.
Good communication & analytical skills & excellent problem-solving capability.
Strong ability to connect with customers and delivery of SLA-driven metrics.
Flexible working hours and amenable to work in Hyderabad office.

S&P Global Market Intelligence

At S&P Global Market Intelligence, we know that not all information is important—some of it is vital. Accurate, deep and insightful. We integrate financial and industry data, research and news into tools that help track performance, generate alpha, identify investment ideas, understand competitive and industry dynamics, perform valuation and assess credit risk. Investment professionals, government agencies, corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction.

S&P Global Market Intelligence is a division of S&P Global (NYSE: SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence. For more information, visit www.spglobal.com/marketintelligence.

S&P Global has a Securities Disclosure and Trading Policy (“the Policy”) that seeks to mitigate conflicts of interest by monitoring and placing restrictions on personal securities holding and trading. The Policy is designed to promote compliance with global regulations. In some Divisions, pursuant to the Policy’s requirements, candidates at S&P Global may be asked to disclose securities holdings. Some roles may include a trading prohibition and remediation of positions when there is an effective or potential conflict of interest. Employment at S&P Global is contingent upon compliance with the Policy.


HUMRES203 – Entry Professional (EEO Job Group)

Job ID: 263818

Posted On: 2021-08-25

Location: Islamabad, Pakistan