Senior Associate-Payment Operations

Table of Contents

Mashreq Bank

Mashreq Bank

at

Mashreq Bank

Location

Remote, Pakistan

Date Posted

August 25, 2021

Category

Banking / Financial Services Jobs in Pakistan

Job Type

Full-time

Education Requirement Bachelors/Masters
Career Level Mid Level
Experience 2-3 Years
Base Salary Competitive Salary
Street address Remote

Description

About the job

Processing of transactions related to Clearing, Collections, Cash management, centralized PDC ,book transfer, swift remittances area to provide valued added services and ensure that all transactions are processed in compliance with established turnaround times and operating procedures to maximize customer experience.

Responsibilities

Processing, verification/authorization of transactions within established delivery standards, to ensure their accuracy, authenticity and compliance with operating procedures.
Contact customers (internal/external) to seek clarification and sort out issues efficiently and satisfactorily to provide error free service.
Acquire thorough knowledge of processes as well as operating systems and identify trainings to perform assigned task efficiently.
Maintain and update documents and correspondence record systematically to ensure efficient retrieval.
Identify gaps and recommend improvements in system and procedure to enhance efficiency minimize risk and improve delivery standards.
Record data, errors, complaints PMIS accurately and encourage processors for the same, to monitor productivity of each staff and take corrective action wherever applicable.
Attend all inquiries/complaints (internal/external) promptly.
Perform reconciliation and internal controls activity.
Facilitate translation of Arabic instructions for processing team.
Conduct knowledge transfer training for new joiners in the team.

Qualifications

Excellent communication skills –English
Should be able to read and write Arabic.
Strong interpersonal skills.
5 to 6 years’ experience in payments back office operation with financial industry.
Strong knowledge of cheque clearing process, swift payments such as MT202/103 and easiness/expertise in dealing with excel.
Good verbal/written communication and operating skills.
Good knowledge of general banking rules and regulations.

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