Project Manager

KeepTruckin

KeepTruckin

at

KeepTruckin

Location

Lahore, Pakistan

Date Posted

September 30, 2021

Category

Information Technology Jobs in Pakistan

Job Type

Full-time

Education Requirement Bachelors/Masters
Career Level Mid Level
Experience 2-3 Years
Base Salary Competitive Salary
Street address Lahore

Description

Who We Are

KeepTruckin builds technology using the latest advancements in AI and vision to improve the safety and efficiency of businesses with vehicles. Over one million drivers and 100,000 companies across every industry trust KeepTruckin’s integrated platform to power their operations, prevent accidents and reduce costs.

At KeepTruckin, we see our hard work rewarded in tangible ways every day, and we believe that intelligence is most powerful when paired with humility. We’re motivated by the opportunity to save lives on the road while impacting and improving every facet of multiple trillion-dollar industries that keep our physical economy moving. KeepTruckin is proud to be a Forbes Cloud 100 company, Forbes Best Startup Employer 2020, and an Inc Magazine Best Place to Work.

About The Role

As a Project Manager on the Support Operations team, you will play an impactful role in managing high impact projects on behalf of the Technical Support team. This unique position enables you to collaborate with members from other functional teams in the company, acquire first-hand knowledge and experience of those team’s processes and workflows, and lead internal & cross-functional project teams to deliver excellence through project completion. You are a seasoned Project Manager who has experience working with support teams in fast paced environments and educating business partners on meeting the highest levels of efficiency and adherence. In addition to managing multiple projects, you will be a thought partner to leadership on strategy, prioritization and team workflows. You will build a professional brand for Support across the organization. You have experience with contact centers in BPO and/or in house environments

What You’ll Do

Manage new initiatives identified by leadership with desired KPI impacts, initiatives that have multiple support team impacts, and internal Support projects that span across the Enablement & Operations teams
Manage trackers, team deliverables, send meeting notes, hold partners accountable and keep leadership updated with risks & solutions
Maintain a standardized approach to new projects: Initiating, Defining & planning, Tracking execution, Performance impacts & QA checks, Close; Post mortem, reporting
Collaborate with operational leadership and manages process improvement programs that support various areas of Customer Experience
Monitor the impact and value of performance improvement programs, and identifies continuous improvement opportunities

What We’re Looking For

2+ years experience managing projects in contact center organization
3+ years experience working in a fast-paced environment with ambitious timelines
3+ years experience managing multiple projects in a global organization
Team mindset dedicated to the shared success of the department & company
Ability to communicate effectively at all organizational levels and in situations requiring instructing, persuading, negotiating, conflict resolution, consulting and advising, as well as flawless written communication
Ability to plan, organize, motivate, mentor, direct and evaluate the work of others
Ability to provide leadership and influence others
PMP certification or the equivalent

Creating a diverse and inclusive workplace is one of KeepTruckin’s core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.

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