Jr./Sr. IT Support Specialist

Unique Group of Institutions Official

Unique Group of Institutions Official

at

Unique Group of Institutions Official

Location

Lahore, Pakistan

Date Posted

July 6, 2021

Category

Software & Web Development Jobs in Pakistan

Job Type

Full-time

Education Requirement Bachelors/Masters
Career Level Mid Level
Experience 2-3 Years
Base Salary Competitive Salary
Street address Lahore

Description

· Acknowledging and resolving the IT Support inquiries/complaints of end-users

· Communicating and offering assist by way of numerous channels e.g. through telephone, e mail, and chat.

· Effectively handle time, whereas showcasing the flexibility to multi-task, arrange and prioritize.

· Maintaining a constructive, empathetic {and professional} angle towards prospects always.

· Responding finish customers promptly to reported inquiries.

· Knowing our merchandise inside and outside as a way to reply questions.

· Keeping the information of inquiries/complaints, transactions and feedback.

· Communicating and coordinating with colleagues as essential.

· Provide skilled assist to finish customers.

· Prepare Software Training Contents and Sessions for Staff coaching.

· Software User Guide/Videos Tutorials and FAQs Preparations to extend consciousness, utilization, and reduce assist queries.

· Other duties as assigned by the IT Lead/Manager.

 

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